DAILY DROP IN SURGERY AND ROUTINE GP BOOKABLE APPOINTMENTS SUSPENDED
With effect from Monday, 2nd August we have reinstated on-line booking of appointments - these are bookable from 6pm the evening before. All these appointments will be telephone calls from a GP.
When calling the surgery, patients with urgent clinical issues are asked to call as early in the day as possible; only a set number of appointments are available on the day.
If it is deemed necessary, you will be placed on the telephone list and a GP will call you back. If the GP deems it necesary, a face to face appointment will be offered to you.
Grenoside Surgery would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:
• Access advice
• Book appointments online
• Request Repeat Prescriptions
• Request Fit/Sick Notes
Sign-up is simple and you can create an account here
For all urgent appointment, we ask that you undertake a symptom assessment through DoctorLink.
The symptom assessment will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.
If your outcome indicates that an appointment is required at your GP Practice, you simply click on the “book an appointment” button and book your appointment directly.
If no appointments are available, you will see a “request an appointment” button, please click this.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.