There are 3 ways to submit a request please see below for all 3 options:

Total Triage requests can be submitted via:

✅ NHS APP - Submitting requests via the NHS APP is quicker than using the website.
✅ Our website – https://www.grenosidesurgery.com/edit/appointments
✅ Or using this Direct Link https://accurx.nhs.uk/patient-initiated/c88054

Contact us about your request if you do not have access to the internet our reception team will help you.

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Practice Nurses and Healthcare Assistants also provide clinics on the management of long term conditions, undertake vaccinations, provide wound care and a range of other services.

Currently we have a prescribing nurse who specialises in diabetes.

Pharmacists

You may be booked in for a review with our pharmacy team depending on the nature of your call.

Physiotherapists

The surgery has access to a range of Physiotherapy Services.  You will be booked an appropriate appointment for this service based on a review or your conditions which include all musculoskeletal related issues.

If you would like to have a chaperone present during an examination please tell the receptionist at the time of booking the appointment.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

These are provided by PCS (Primary Care Services) in a range of settings, primarily at Fairlawns Medical Centre and Burncross Surgery.

These are available Monday to Friday 6.30 am to 9.30 pm and Saturday 8.30 am to 3.30 pm.  

Appointment types include GP, ANP (Advanced Nurse Practitioner), Physiotherapists and Health Care Assistants.

As a training practice we often have medical students present at the surgery. You may from time to time be asked to speak to one of them prior to your consultation with the doctor as part of their training.

Whilst we appreciate your co-operation you are quite free to say no if you feel uncomfortable.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  

Appointments can also be cancelled by calling the surgery 24 hours a day and selecting Option 1 to leave a message, or by text on 07758 721550 - please do not leave any other message on this number.

Please remember - keep it or cancel it!