Registering for Online Appointments:
All new patients aged 16 and over who register with Grenoside Surgery will automatically be granted access to online services. This will allow you to undertake the following:
- Book online GP telephone appointments - available the day before AFTER 6pm
- Order online repeat medication
- Have access to your medical record effective from your date of registration with the surgery
The surgery will process this after receiving your completed registration forms and we will then post the details of how to access the service out to you. This will include an initial password to gain access. It is important, therefore, that your email address is detailed on the Patient Registration Form.
There are the following types of online access forms available:
For information on all these options please contact the surgery.
GP Telephone On the Day Advice
The surgery provides on the day appointments every morning which can be booked over the telephone or online via the link at the top of this page.
Practice Nurse/Healthcare Assistant/Pharmacist/Physiotherapist
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
Practice Nurses and Healthcare Assistants also provide clinics on the management of long term conditions, undertake vaccinations, provide wound care and a range of other services.
This is a new surgery service and further details will be available soon.
The surgery has access to a range of Physiotherapy Services. Reception Staff will book appropriate appointments for this service on request.
If you would like to have a chaperone present during an examination please tell the receptionist at the time of booking the appointment.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Extended Practice Hours
We provide a late evening surgery on Tuesdays between 18:30 - 20:15 (and one Monday per month). There is also a practice nurse available at these times. Please note this is for pre-booked appointments only and aimed at those patients who are unable to attend during normal surgery hours.
It is not an emergency service and requests for urgent appointments will still need to go through our Out-of-Hours provider.
Additional appointments are available at five Satellite GP Hubs across the city. Click here for more information.
As a training practice we often have medical students present at the surgery. You may from time to time be asked to speak to one of them prior to your consultation with the doctor as part of their training.
Whilst we appreciate your co-operation you are quite free to say no if you feel uncomfortable.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancellations & Reminders
Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Appointments can also be cancelled by text on 07758 721550 - please do not leave any other message on this number. Please remember - keep it or cancel it!
Text Reminder Service
We have a texting service which allows you to recieve confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remeber to update your contact details with us when you change address, telephone numbers and email address.