Registering for Online Appointments:
All new patients aged 16 and over who register with Grenoside Surgery will automatically be granted access to online services. This will allow you to undertake the following:
- Book online GP telephone appointments - available the day before AFTER 6pm for telephone appointments the following day.
- Book online advance appointments (up to two weeks in advance) at 8.30 am each morning
- Order online repeat medication
- Have access to your medical record effective from your date of registration with the surgery
The surgery will process this after receiving your completed registration forms and we will then post the details of how to access the service out to you. This will include an initial password to gain access. It is important, therefore, that your email address is detailed on the Patient Registration Form.
There are the following types of online access forms available:
For information on all these options please contact the surgery.
GP Telephone On the Day Advice
The surgery provides on the day appointments every morning which can be booked over the telephone or online via the link at the top of this page.
Practice Nurse/Healthcare Assistant/Pharmacist/Physiotherapist
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
Practice Nurses and Healthcare Assistants also provide clinics on the management of long term conditions, undertake vaccinations, provide wound care and a range of other services.
This is a new surgery service. Reception staff may book a review for you depending on the nature of your call.
The surgery has access to a range of Physiotherapy Services. Reception Staff will book appropriate appointments for this service based on a review or your conditions which include all musculoskeletal related issues.
If you would like to have a chaperone present during an examination please tell the receptionist at the time of booking the appointment.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Extended Practice Hours
These are provided by PCS (Primary Care Services) in a range of settings, primarily at Fairlawns Medical Centre and Burncross Surgery.
These are available Monday to Friday 6.30 am to 9.30 pm and Saturday 8.30 am to 3.30 pm.
Appointment types include GP, ANP (Advanced Nurse Practitioner), Physiotherapists and Health Care Assistants.
As a training practice we often have medical students present at the surgery. You may from time to time be asked to speak to one of them prior to your consultation with the doctor as part of their training.
Whilst we appreciate your co-operation you are quite free to say no if you feel uncomfortable.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancellations & Reminders
Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Appointments can also be cancelled by calling the surgery 24 hours a day and selecting Option 1 to leave a message, or by text on 07758 721550 - please do not leave any other message on this number.
Please remember - keep it or cancel it!